Brandbrowse

Help & Support

Welcome to Brandbrowse Help & Support.

ORDERS

Once your order has been placed, you’ll receive an order confirmation using the contact details provided at checkout. Please check that your delivery information is correct before completing your purchase.

DELIVERY

Available delivery options and estimated times are displayed during checkout. Once dispatched, tracking information will be provided where available.

RETURNS & REFUNDS

If you need to request a return, please contact us with your order number and reason for returning the item. Products should be returned unworn, unused and in their original condition with all tags and packaging attached.

Refunds are processed after returned items have been received and inspected. Your bank may require additional time to display the refund.

PRODUCT AUTHENTICITY

Brandbrowse carefully sources and checks the products offered through our store. Product photographs and descriptions are provided to help you understand exactly what you are purchasing.

ORDER PROBLEMS

If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible. Include your order number and clear photographs where relevant so we can investigate.

Need more help? Contact Brandbrowse through our website or social media and include your order number if your question relates to a purchase.